Hi! I'm Yas, a Service Design graduate based in Glasgow, with a focus on designing services in a way that enables stakeholders to share their experiences and shape meaningful change. My practice centres on co-creation: creating engaging ways for people to contribute their expertise, opinions, and lived experience, and translating these insights into service proposals and strategic recommendations.
The majority of my work background is in Scotland's third sector, where I have developed creative, participatory methods to ensure that people’s voices are heard and valued as a form of expertise. My Service Design Masters builds on this experience to create pathways for collaborative design to support communities, strengthen services, and contribute to more inclusive services.
I'm particularly interested in sharing service design skills with organisations and communities. My work has developed to centre regenerative and green design, and my practice explores how we can involve more people and more-than-human stakeholders into the process as we design a more equitable future together.
Skills facilitation, co-creation, mapping
Tools Figma, Miro, M365, service blueprint, journey map
relevant exerience / work history
Career highlights
Highly Commended, GSA Sustainability Award: recognised for innovative and impactful sustainability-focused design work.
Rewriting the Rules: researched, designed, and wrote a Covid-19 report exploring community responses and resilience, which was published and widely shared in the sector.
Created and developed GSEN Connects Grant: designed a new grant scheme to support and connect social enterprises in Glasgow.
Founder of Cathkin Blazes Community Football Club: established a grassroots, inclusive football club to promote community wellbeing and participation.
Successful engagement outcomes: the majority of participants in Survivors Sessions went on to join Cathkin Blazes Community Football Club, demonstrating the effectiveness of the sessions.